Salesperson
The Walt Disney CompanyAssist guests with purchases and provide high quality customer service in a fast paced retail environment. Support store operations, manage transactions, and help maintain Disney guest experience standards.
About
I am Laila Jihel, a Computer Programming and Analysis student at Valencia College with a strong interest in software development, web applications, and database systems. I am building skills in programming, problem solving, and application development through coursework and hands on projects. My goal is to grow as a software developer and create useful, well designed solutions that help people and businesses.
Skills
What I Am Learning
Programming
Learning software development concepts, coding practice, and problem solving.
Databases
Studying database systems, data organization, and structured query concepts.
Growth Mindset
Building confidence through projects, consistency, and continuous learning.
Experience
Salesperson
The Walt Disney CompanyProvided customer service to guests at Disney retail locations. Assisted customers with product selection, handled sales transactions, and maintained store organization while supporting daily operations.
Mystery Shopper / Customer Experience Evaluator
LMS-CSA Marketing & SondagesConducted anonymous visits to banks and businesses to evaluate customer service and overall client experience. Prepared detailed reports to help improve service quality and business performance.
English Teacher Intern
Complexe Scolaire Kamil Prive CSKPTaught English to students in a classroom environment, prepared lessons, explained grammar and vocabulary, and supported reading, writing, and communication development.
Education
Valencia College
Degree focused on computer programming and software development. Coursework includes programming, database systems, problem solving, and software analysis.
Dell Training Program – Casablanca
Completed training in computer applications, including MS Office Suite (Word, Excel, PowerPoint, Publisher), operating systems, and basic web skills. Activities: Participated in hands-on computer training sessions.
Salam 1 Vocational Training Center – Casablanca
Completed vocational training in accounting, including financial records, bookkeeping, and basic business accounting practices.
Hassan II University – Mohammedia
Focused on English language, literature, academic writing, and communication. Coursework included linguistics, literary analysis, and academic research. Activities: Engaged in literature studies and language learning.
Mohammed VI High School – Casablanca
Concentrated on literature, humanities, and language studies. Activities: Participated in humanities education and literature-focused coursework.
Projects
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